We are strongly committed to ensuring that equality of opportunity, valuing diversity and culture of inclusivity are key principles in our business. We have a legal duty to eliminate discrimination, advance equality of opportunities for all and work hard to foster good relations between people representing different groups. Put simply, we want to make sure everyone gets a Fair Deal.
We work to do our best to treat everyone with fairness regardless of their background and support both our colleagues and customers to succeed in what they want to achieve. Our duty includes standing up against prejudice, intolerance and acting when people are bullied or harassed. Our organisation communicates a zero tolerance approach to discriminatory attitudes or practice from colleagues, partners, contractors, suppliers, customers and from individuals in the communities in which we work.
We aim to build a workforce that reflects the communities we work with. We always recruit and retain the most talented people for any role, regardless of age, disability, gender identity and gender expression, race, religion or belief, sex or sexual orientation. We have diversity staff groups that help us to develop a culture of inclusivity.
Our HR policies also support inclusivity with a family friendly approach to flexible working and a zero tolerance to any kind of harassment, bullying, victimising or discrimination.
"‘The fact I have been allowed and encouraged to actively promote LGBT inclusion as part of my involvement with the organisation's staff networks has made me feel welcomed and accepted as an openly gay member of staff."
“When I became unwell with my mental health my manager was very supportive and understanding. I made use of the counselling sessions available through work, which I found extremely helpful. When I returned to work, small adjustments were made that allowed me to feel comfortable enough to continue my full job role. Since then my mental health has improved and because of my positive experience I have felt comfortable enough to open up to the whole company about my experience with mental health.”
“Being able to work from home occasionally has given me the flexibility to strike my work/ life balance."
“I feel fortunate to be able to work part time since returning from maternity leave and have always found there is flexibility to meet both my home and my work commitments."
During the Coronavirus pandemic, we will be issuing regular updates via the News sections of our corporate website:
These will outline the steps we are taking to try and ensure essential services are still provided while also ensuring the health and safety of all our customers, colleagues, contractors and wider communities.