These standards set out the level of service that we aim to provide overall and in our main areas of work.
We are committed to meeting these standards. We welcome your feedback to help us to monitor what we do and further improve.
For more information please download our ‘Platform Customer Commitments’ PDF below.
During the Coronavirus pandemic, we will be issuing regular updates via the News sections of our corporate website:
These will outline the steps we are taking to try and ensure essential services are still provided while also ensuring the health and safety of all our customers, colleagues, contractors and wider communities.