Who to contact if you're experiencing domestic abuse, how we respond and which agencies we work with.
We offer support — including referrals to other agencies who can arrange emergency accommodation — and general advice and guidance.
To report domestic abuse, or if you have any concerns or questions, here are details below:
In an emergency please call the police (999)
Call us: 0333 200 7304. Lines are open 8:30am to 5pm Monday -Friday
A national helpline which is available every day of the year.
Freephone: 0808 2000 247
If you contact Waterloo Housing, a person from our Communities and Neighbourhood Team will be in touch with you.
In high risk cases, we may make a Multi-Agency Risk Assessment Conference (MARAC) referral.
We may take legal action, which can result in the offender losing their home, in order to protect you, our residents and the local community.
(source: Women's Aid)
During the Coronavirus pandemic, we will be issuing regular updates via the News sections of our corporate website:
These will outline the steps we are taking to try and ensure essential services are still provided while also ensuring the health and safety of all our customers, colleagues, contractors and wider communities.