If you have a change in your circumstances then it is your responsibility to inform the Department for Works and Pensions (DWP). This includes changes in your rent.
Your Universal Credit may be stopped or reduced if you don’t report changes in your circumstances straight away.
Starting work or finishing a job
having or caring for a child
a change to your address
a change to your banking details
your rent going up or down
becoming too ill to work or meet your work coach
You don’t need to report any changes to your income unless you’re self-employed.
didn’t report a change straight away
gave wrong information
were overpaid by mistake
You could be prosecuted or fined if you give inaccurate, false or incomplete information or you don’t report changes straight away.
using your Universal Credit online account
calling the Universal Credit helpline:
Telephone: 0345 600 0723
Text phone: 0345 600 0743
Monday to Friday, 8am to 6pm
If your change in circumstances means you won’t have enough money to live on before your next payment, you can call the Universal Credit helpline to ask for an advance.
It is your responsibility to pay your rent out of your Universal Credit lump sum. Failure to pay your rent on time could put your home at risk. Please contact us on 0333 200 7304 as soon as possible if you think you are going to be unable to pay your rent. If you are unable to manage your finances you can also check if you may be eligible for an Alternative Payment Arrangement.
If you're looking for Waterloo, you've come to the right place – don't worry, nothing has changed.
This is the new brand, you will have received a letter in the post, otherwise just go about your business as usual.
If you need help, contact us.