How to claim Universal Credit

Any application for Universal Credit is done online, then followed up by an appointment at your local Jobcentre.  To claim online, please visit the Department for Works and Pensions (DWP) website.  You must make sure you have the following available when you make your claim:

  • your National Insurance number

  • information on your tenancy

  • the amount of rent you pay

  • your bank account details

You will need to provide evidence of your rent amount to be able to claim housing costs.  To get this, log into Your Platform where you can download a letter and a copy of a recent rent statement.

If you need help filling in your form then you can contact the Universal Credit helpline:

Telephone: 0345 600 0723
Welsh language (make a claim): 0800 012 1888
Text phone: 0345 600 0743
Monday to Friday, 8am to 6pm

Or alternatively you can use the Citizens' Advice "help to claim" service by calling 0800 144 8 444 or by visiting their website,

Once you have completed your claim, it is important that you remember to telephone the Jobcentre as instructed on the claim form to make your follow up appointment.  If you do not do this, your claim may be withdrawn.

For more information on the claim process, please see the DWP videos in our useful videos section (right).