How to report a repair

An important update about coronavirus and our repairs services

In light of the latest government advice (https://www.gov.uk/coronavirus), we are putting more drastic measures in place to help keep customers, neighbourhoods and our teams safe by minimising avoidable contact

With IMMEDIATE effect we will only be offering the following services:

EMERGENCY REPAIRS. These include:

  • Complete loss of electric or exposed bare wires
  • Complete loss of water supply or uncontainable major leaks
  • Complete loss of heating
  • Complete loss of hot water for vulnerable customers
  • Making insecure properties safe
  • Lift breakdowns.

To report any emergency repairs call: 0333 200 7304

Any non-emergency repairs already booked will be cancelled and rearranged at a later date.

If your home is under warranty, your developer will only do emergency repairs, all others will be picked up at a later date. All 12 month end of defect visits are postponed until further notice.

STATUTORY AND COMPLIANCE WORKS:

  • Emergency gas repairs

ALL OUR OFFICES ARE NOW CLOSED and will remain closed for the foreseeable future.  The easiest way to access our services is via our website, or call us on 0333 200 7304 or email info@platformhg.com. Please do not contact us by letter as our offices are closed.

For emergency repairs always call us on 0333 200 7304

If you suspect a gas leak, you must phone the gas emergency number on 0800 111 999 and ensure you are safe before calling us.

Platform Home Ownership residents

If you are a shared owner, leaseholder or market rent tenant, please go to the Platform Home Ownership website

Go to Platform Home Ownership Platform Home Ownership Logo Square