How to report a repair

Report a non-emergency repair online with Your Platform

You can report any non-emergency repairs via Your Platform at a time which is convenient for you. 

Login to Your Platform


Track your repair

We endeavour to complete all repair request as swiftly as possible, you can use Your Platform to track the status of any non-emergency repairs

Login to Your Platform


Before reporting a repair please check whether the repair is our responsibility or your responsibility.

If you have recently moved into a brand new or totally refurbished home, you may be eligible for repairs under guarantee.

Emergency repairs

If your repair is an emergency, such as a flood or total loss of power, please call us immediately on 0333 200 7304 - this line is open 24 hours a day, 365 days a year.

See When will your repair be done? for more information on what we consider to be emergency repairs.

Non-emergency repairs

  • using Your Platform
    Log into Your Platform and go to the Repairs tab. You can also check what repairs we have logged for your home and when we expect to complete the works.

If you have any questions about a repair you have already reported, please check the Repairs tab of Your Platform

You can also report non-emergency repairs by calling our Contact Centre on 0333 200 7304 between 8:30am and 5pm, Monday to Friday. These hours have been extended based on customer feedback.

Platform Home Ownership residents

If you are a shared owner, leaseholder or market rent tenant, please go to the Platform Home Ownership website

Go to Platform Home Ownership Platform Home Ownership Logo Square