You can report any non-emergency repairs via Your Platform at a time which is convenient for you.
If you have recently moved into a brand new or totally refurbished home, you may be eligible for repairs under guarantee.
If your repair is an emergency, such as a flood or total loss of power, please call us immediately on 0333 200 7304 - this line is open 24 hours a day, 365 days a year.
See When will your repair be done? for more information on what we consider to be emergency repairs.
If you have any questions about a repair you have already reported, please check the Repairs tab of Your Platform
You can also report non-emergency repairs by calling our Contact Centre on 0333 200 7304 between 8:30am and 5pm, Monday to Friday. These hours have been extended based on customer feedback.
If you're looking for Waterloo, you've come to the right place – don't worry, nothing has changed.
This is the new brand, you will have received a letter in the post, otherwise just go about your business as usual.
If you need help, contact us.