What repairs are we responsible for?

We are responsible for repairing and maintaining:

  • the structure and outside parts of your home
  • any fixtures and fittings we have installed
  • all water and gas pipes, wiring and heating systems
  • any communal (shared) areas

We will carry out repairs caused by fair wear and tear or faults to the following items provided by us:

  • all heating systems, including radiators and flues
  • electrical fittings, such as electric fires, light fittings, sockets and switches, hard-wired smoke alarms and extractor fans
  • plumbing fittings, such as baths, toilets, cisterns, sinks and taps
  • waste pipes, drains, overflows and guttering
  • outside walls, roofs and chimneys
  • meter cupboards
  • window frames and outside doors
  • plastering, where cracks are more than 5mm wide
  • garages
  • paths
  • communal facilities, such as shared entrances, halls and passageways
  • communal gardens, including shared washing lines and posts
  • communal aerials
  • garden fencing bordering communal areas or public rights of way

See what repairs you are responsible for

Platform Home Ownership residents

If you are a shared owner, leaseholder or market rent tenant, please go to the Platform Home Ownership website

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