You are responsible for:
We expect you to organise and pay for any repairs that are your responsibility. There are several websites where you can search for a reliable tradesperson to carry out work for you, such as:
If you are unsure which repairs are your responsibility, or if you have genuine difficulties getting jobs done, please call us on 0333 200 7304.
Please keep them safe. Why not get a spare set cut to leave with a trusted neighbour or friend?
If you're looking for Waterloo, you've come to the right place – don't worry, nothing has changed.
This is the new brand, you will have received a letter in the post, otherwise just go about your business as usual.
If you need help, contact us.