We do not generally carry out repairs that are your responsibility. We expect you to find a suitable tradesperson, arrange and pay for these repairs yourself.
Rechargeable repairs will apply if:
We expect you to repair any damage you are responsible for, whether it was accidental or deliberate, to an agreed standard. If you don’t, we will charge you for the cost of any repairs we think are necessary.
If your property is damaged due to a crime, we will usually only make safe and repair any parts that you are responsible for if you have a crime number from the police.
We recommend that you arrange home contents insurance so you are covered if any of your belongings are damaged or stolen, or you lose your keys.
We may occasionally carry out repair work that is your responsibility if, for example, there are safety concerns or you have exceptional needs. We will do this work as a rechargeable repair and send you an invoice for payment.
Please keep them safe. Why not get a spare set cut to leave with a trusted neighbour or friend?
During the Coronavirus pandemic, we will be issuing regular updates via the News sections of our corporate website:
These will outline the steps we are taking to try and ensure essential services are still provided while also ensuring the health and safety of all our customers, colleagues, contractors and wider communities.