Everyone has the right to enjoy their home in peace. You should try to be a good neighbour and keep good relations.
As your landlord, we will:
We do not expect to get involved in less serious problems, such as disputes over parking or doors being slammed, until you have talked, or attempted to talk, to your neighbour.
So if you are having a problem with a neighbour, talk to them first. Explain exactly what is causing you a problem and why. Most people are reasonable if spoken to calmly and politely, and sometimes they may not be aware they are causing a nuisance.
If you are unable to sort out the problem, please report it to us.
Domestic abuse includes physical, emotional, psychological or sexual abuse experienced by people in a relationship. It can affect you, your partner, your children or any other person living in your home.
If you, or someone you know, are experiencing domestic violence, please call the National Domestic Violence Helpline on 0808 200 0247. This is a 24 hour free and confidential service with translation facilities and a service for callers who are deaf or hard of hearing.
You can also speak to your housing officer or call us on 0333 200 7304.
If you are abusing your partner, and he or she leaves your home because of the abuse, we have the right to apply to the court to evict you.
Harassment is the real or perceived interference with a person’s comfort or safety by using intimidation, physical or psychological abuse. This may be verbal, written or by action and can include references to a person’s physical disability, appearance, marital or employment status. It can also include attacks on or damage to property.
Racial harassment is abuse or intimidation because of a person’s ethnic or national origin, race, nationality, colour, religion or belief. Hate crime can also occur because of issues such as a person's disability or their sexual orientation.
If you are experiencing racial harassment or hate crime, you should call the police. Please also report it to us by calling 0333 200 7304. We will start investigating the problem within 48 hours and will liaise with the police and other agencies.
Where appropriate, we will take legal action. Your safety as a witness is very important so we will offer support to help you feel safer and more confident before, during and after any court case.
If you're looking for Waterloo, you've come to the right place – don't worry, nothing has changed.
This is the new brand, you will have received a letter in the post, otherwise just go about your business as usual.
If you need help, contact us.