Our customers are at the heart of everything we do. We recognise that we deliver services to an increasingly diverse range of customers and community groups, with very different and changing needs. That’s why, going forward, we want our customers to be central in helping us to design and shape our services for the future.
Listening to residents is very important to us. You are the experts in knowing how well we are doing, and what we can do to make our services and your home and neighbourhood even better.
Last year we launched our Customer and Community Engagement Strategy, which sets out our vision to harmonise our approach Group-wide. We are committed that by 2022, we will have an involvement model that allows our customers to truly influence our current and future services.
We’re currently developing a wide range of roles that will provide our customers with the opportunity to get involved; whether that’s a quick, short or long-term commitment, in person or digitally from the comfort from your own home. Whether you want to contribute and influence our strategic direction as a business, or get involved on a more local level in your own neighbourhood, we hope you’ll join us and make your voice heard.
Click on the headings below to find out more about the various roles we offer, and some answers to the more frequently asked questions
During the Coronavirus pandemic, we will be issuing regular updates via the News sections of our corporate website:
These will outline the steps we are taking to try and ensure essential services are still provided while also ensuring the health and safety of all our customers, colleagues, contractors and wider communities.