We have lots of ways that you can get involved. We appreciate any amount of time and effort you give to taking part and we'll give you a very warm welcome.
To apply, please call your local community development officer, or complete the form below and we'll call you.
We have several Tenant Advisers who work closely with staff to ensure the decisions we make are in the best interest of all of our tenants. Tenant Advisers attend management meetings, help us select contractors, and assist with complaints.
We have four scrutiny panels - one each for the West Midlands, Derbyshire, Leicestershire and Lincolnshire. They are made up of ‘resident inspectors’ who work with us to examine and test our services. They hold us to account if we are not giving you value for money.
The scrutiny panels have helped us to improve our customer service standards in many areas.
If you join a scrutiny panel, we will give you training and reward you for your time and effort. All you need is a desire to be part of a team championing residents’ interests to make real improvements.
Mystery shoppers test our service quality by contacting us by telephone or email. They then fill in a simple form to tell us how we are performing and help us to make improvements. all expenses are covered and Mystery shoppers are rewarded for their time. This is an ideal way to get involved if you do not want to commit to regular meetings.
Tenant representatives work closely with their Housing Officer on local issues that affect their community. A Tenant rep can accompany housing officers on site inspections, help tackle anti-social behaviour or assist with any issues affecting your neighbourhood.
Being a Tenant rep is not time consuming, you won't need to commit to regular meetings and is ideal for residents passionate about their local community
If there are particular issues which affect all our residents, we send out reply-paid surveys asking for your views in the post. We regularly survey a large number of residents to find out what your overall views are about our services (sometimes we also email residents with online surveys). All your views count, so please make sure you have your say by completing and returning any survey(s) you may receive.
These are one-off meetings where you can express your views on a particular topic. For example, a group of residents met to share their views on our annual report and helped us to improve it.
Call your local community engagement officer:
If you're looking for Waterloo, you've come to the right place – don't worry, nothing has changed.
This is the new brand, you will have received a letter in the post, otherwise just go about your business as usual.
If you need help, contact us.