As a Mystery Shopper you will work independently to test the service delivered by us. It's a great way to get involved if you haven't volunteered before and want to spare an hour a month helping to make a difference.
You will use a range of methods to check that we are delivering a service that meets the needs of our customers. This could include phoning or emailing staff to test their knowledge, checking the information on the website is accurate or testing customer facing software and new services proposed by Platform.
You will have access to training to help you carry out the duties expected of a Mystery Shopper, this will include:
Mystery Shop projects will typically be issued monthly, and each project will take no more than 30 minutes.
If you would like to find out more about what it takes to be a Mystery Shopper apply here
Call your local community engagement officer:
If you're looking for Waterloo, you've come to the right place – don't worry, nothing has changed.
This is the new brand, you will have received a letter in the post, otherwise just go about your business as usual.
If you need help, contact us.