We want our residents to live in safe, secure, energy-efficient and well-maintained homes.
We aim to carry out repairs we are responsible for quickly, considerately and to a high quality. We also have a planned programme of maintenance and servicing to keep your home in good condition.
In return, we expect you to look after your home. You should carry out any repairs you are responsible for as soon as possible. You must also allow us into your home to carry out any necessary maintenance or servicing.
If you're looking for Waterloo, you've come to the right place – don't worry, nothing has changed.
This is the new brand, you will have received a letter in the post, otherwise just go about your business as usual.
If you need help, contact us.