Your rent is payable in advance. If you pay monthly, your rent is due on the first day of each month. If you pay weekly, your rent is due on Monday every week.
We offer a variety of easy and safe ways to pay your rent. It is important that you pay on time and in full, otherwise your home may be at risk.
If you have any problems paying your rent, please contact us as soon as possible so that we can help.
You can pay your rent or view a rent statement at any time using Your Platform
If you have a rent query or are having trouble paying your rent, our Rents Team are available during the following times:
Monday 8:30 - 5:00
Tuesday 8:30 - 5:00
Wednesday 8:30 - 5:00
Thursday 8:30 - 5:00
Friday 8:30 - 5:00
To speak to someone from our Rents Team, please call 0333 200 7304 and select Option 1 (you will have two choices after this depending on your transcation) or email firstname.lastname@example.org
We work with allpay to offer you a range of easy, safe and flexible ways to pay your rent.Paying your rent
During the Coronavirus pandemic, we will be issuing regular updates via the News sections of our corporate website:
These will outline the steps we are taking to try and ensure essential services are still provided while also ensuring the health and safety of all our customers, colleagues, contractors and wider communities.