How to pay your rent

Pay your rent quickly and easily with Your Platform

Your Platform, our resident's portal, allows you to quickly and easily pay your rent online

Pay your rent


View your rent statement with Your Platform

Keep track of your rent account on the go

View your rent statement


Your Waterloo offers a secure and convenient way to pay your rent and check your rent statement.

There are a number of other ways to pay your rent safely listed below:

Direct Debit

Paying by direct debit will ensure your rent is paid automatically and securely on time, every time. You can choose the collection date and frequency (weekly, fortnightly, 4 weekly, or monthly) to suit you. You will need a bank or building society account that will accept direct debit payments.

You can download a direct debit form from Your Waterloo, by selecting your account details in the Account tab.

Alternatively you can call 0333 200 7304 and select 'option 3' to set up a direct debit over the phone.


We work with allpay, our payment collection company, to offer a range of easy and safe ways to pay your rent. To register for all the following payment methods you will need the long 19-digit number (payment reference number) on your Easypay card:

Pay online at any time to suit you using a debit or credit card by registering at

Download the free allpay app to make payments via your Apple, Android or Windows smartphone at any time. You will need a debit or credit card. Download the app from

Use the automated telephone service to make payments at any time. You will need a debit or credit card. Call 0844 557 8321

Make a text payment by sending a text message from your mobile. You will need a debit or credit card. Register online at

Post office

Use your Easypay card to pay over the counter at your local post office using cash, cheque or debit card.

Search for your nearest Post Office.

Pay Point

Use your Easypay card to pay over the counter with cash at local stores displaying the PayPoint sign.

Search for your nearest Pay Point store.

Pay your rent at a time to suit you

You can pay your rent or view a rent statement at any time using Your Platform

If you have a rent query or are having trouble paying your rent, our Rents Team are available during the following times:

Monday 8:30 - 5:00
Tuesday 8:30 - 5:00
Wednesday 8:30 - 5:00
Thursday 8:30 - 5:00
Friday 8:30 - 5:00

To speak to someone from our Rents Team, please call 0333 200 7304 and select Option 1 (you will have two choices after this depending on your transcation) or email

Easier ways to pay your rent

We work with allpay to offer you a range of easy, safe and flexible ways to pay your rent.

Paying your rent allpay logo