Your Waterloo offers a secure and convenient way to pay your rent and check your rent statement.
There are a number of other ways to pay your rent safely listed below:
Paying by direct debit will ensure your rent is paid automatically and securely on time, every time. You can choose the collection date and frequency (weekly, fortnightly, 4 weekly, or monthly) to suit you. You will need a bank or building society account that will accept direct debit payments.
You can download a direct debit form from Your Waterloo, by selecting your account details in the Account tab.
Alternatively you can call 0333 200 7304 and select 'option 3' to set up a direct debit over the phone.
We work with allpay, our payment collection company, to offer a range of easy and safe ways to pay your rent. To register for all the following payment methods you will need the long 19-digit number (payment reference number) on your Easypay card:
Pay online at any time to suit you using a debit or credit card by registering at www.allpayments.net.
Download the free allpay app to make payments via your Apple, Android or Windows smartphone at any time. You will need a debit or credit card. Download the app from www.allpay.net/app
Use the automated telephone service to make payments at any time. You will need a debit or credit card. Call 0844 557 8321
Make a text payment by sending a text message from your mobile. You will need a debit or credit card. Register online at www.allpayments.net/textpay.
Use your Easypay card to pay over the counter at your local post office using cash, cheque or debit card.
Use your Easypay card to pay over the counter with cash at local stores displaying the PayPoint sign.
You can pay your rent or view a rent statement at any time using Your Platform
If you have a rent query or are having trouble paying your rent, our Rents Team are available during the following times:
Monday 8:30 - 5:00
Tuesday 8:30 - 5:00
Wednesday 8:30 - 5:00
Thursday 8:30 - 5:00
Friday 8:30 - 5:00
To speak to someone from our Rents Team, please call 0333 200 7304 and select Option 1 (you will have two choices after this depending on your transcation) or email firstname.lastname@example.org
We work with allpay to offer you a range of easy, safe and flexible ways to pay your rent.Paying your rent
During the Coronavirus pandemic, we will be issuing regular updates via the News sections of our corporate website:
These will outline the steps we are taking to try and ensure essential services are still provided while also ensuring the health and safety of all our customers, colleagues, contractors and wider communities.