If you are having difficulties paying your rent, please call us on 0333 200 7304 as soon as possible so we can try to help you.
We can offer you debt and benefit advice or refer you to support agencies. We can also agree a payment plan with you to help you pay your rent and stop you building up arrears.
If you do not pay your rent on time, you are breaking your tenancy agreement. We will have to take legal action which could eventually result in you losing your home.
If you do not talk to us about your rent arrears, or if you still fail to pay your rent after we have tried to help you, we will take the following action against you.
We don’t want any of the above to happen to you so please contact us as early as possible if you cannot pay.
You can pay your rent or view a rent statement at any time using Your Platform
If you have a rent query or are having trouble paying your rent, our Rents Team are available during the following times:
Monday 8:30 - 5:00
Tuesday 8:30 - 5:00
Wednesday 8:30 - 5:00
Thursday 8:30 - 5:00
Friday 8:30 - 5:00
To speak to someone from our Rents Team, please call 0333 200 7304 and select Option 1 (you will have two choices after this depending on your transcation) or email firstname.lastname@example.org
We work with allpay to offer you a range of easy, safe and flexible ways to pay your rent.Paying your rent
If you're looking for Waterloo, you've come to the right place – don't worry, nothing has changed.
This is the new brand, you will have received a letter in the post, otherwise just go about your business as usual.
If you need help, contact us.