If you live in a property with shared facilities such as an entrance hall, lift or grounds, or with services such as emergency call systems, your rent will include a service charge.
Service charges cover the cost to us of cleaning and maintaining these areas and services. The cost is split between all the residents who may use the communal facilities or receive the services.
We will regularly ask you about any changes needed to the services you receive. We are always trying to improve the way we manage these service and our contractors, and any savings we can make are passed on to you.
You can see a breakdown of your service charges and what they cover on our customer portal Your Platform. We will also send you a written breakdown of your charges, and any changes, with your annual rent review.
You can pay your rent or view a rent statement at any time using Your Platform
If you have a rent query or are having trouble paying your rent, our Rents Team are available during the following times:
Monday 8:30 - 5:00
Tuesday 8:30 - 5:00
Wednesday 8:30 - 5:00
Thursday 8:30 - 5:00
Friday 8:30 - 5:00
To speak to someone from our Rents Team, please call 0333 200 7304 and select Option 1 (you will have two choices after this depending on your transcation) or email email@example.com
We work with allpay to offer you a range of easy, safe and flexible ways to pay your rent.Paying your rent
If you're looking for Waterloo, you've come to the right place – don't worry, nothing has changed.
This is the new brand, you will have received a letter in the post, otherwise just go about your business as usual.
If you need help, contact us.