Platform (east) has partnered with Homes Direct to provide a free online services to help residents find suitable homes for mutual exchange.
We will usually agree to you looking for an exchange as long as:
Register on the Homes Direct website. This involves giving your details and information on the type of home you are looking for. It must be the person named on your tenancy agreement who makes the application.
Homes Direct will automatically ask us to approve your application. You do not need to contact us.
Once you are approved, you will be able to start searching for a suitable home swap anywhere in the country.
When you find a suitable match, you need to contact the other tenant to discuss a potential swap. (Depending on which scheme the other applicant is registered with, there may be a charge to access their contact details.) If you both agree that you want to exchange, then let us know.
We will send out mutual exchange application forms to you and the other tenant. The landlord of the property you want to move to, if not Platform, may also ask you to complete an application form.
When the forms are returned we will carry out a number of checks including references, rent and tenancy checks, and we will visit your home to assess the condition of your property. By law, we have to give you a decision within 42 days.
We will usually agree to the exchange providing that:
Before the exchange goes ahead, we will make any repairs that are our responsibility and arrange a gas (if applicable) and electrical safety check of the Platform property. You are responsible for the cost of these tests.
If you have any questions or need any help registering with Homes Direct please call us on 0333 200 7304 or talk to your housing officer. You can also download the Homes Direct leaflet below or find out more information on their website.
|Homes Direct mutual exchange leaflet, 2013 k||Download|
If you're looking for Waterloo, you've come to the right place – don't worry, nothing has changed.
This is the new brand, you will have received a letter in the post, otherwise just go about your business as usual.
If you need help, contact us.