Your rights as a tenant are shown in your tenancy agreement. There are different rights depending upon the type of tenancy you have so please be sure to look at your specific agreement. This part of the website contains general information applicable to most tenancies.
The rights below relate to tenants with full assured or secure tenancies.
Some exceptions may apply, so please contact us if you have any queries.
Depending on the type of tenancy and property you have, you may be able to buy your rented home at a discount. Please see Can I buy the home I rent? for more information.
You have the right to enjoy your home in peace and quiet and to live there for as long as stated in your tenancy agreement, provided that you live in the property as your main home and do not break the terms of your tenancy.
If we give you reasonable notice, you must allow our staff and contractors into your home to carry out repairs and safety checks such as gas servicing.
Members of your family may have the right to take over or succeed to your tenancy when you die. By law, there can only be one succession to a tenancy, so this will not apply if you succeeded to your tenancy.
The following people may be able to take over your tenancy:
If more than one person is eligible and they cannot agree who will take over the tenancy, we will make the final decision.
We may try to help the new tenant find a more suitable home if, for example:
You can make improvements to your home as long as you get written permission from us before you carry out the work. Depending upon the nature of the work, you may also need to get approval from others, such as your Local Authority planning department.
When your tenancy comes to an end, you may be entitled to compensation for improvements made with our permission. You must apply for compensation when you request permission to make the improvements, although it will not be paid until you leave.
You will need to provide receipts to confirm how much you spent and when the work was done. Your housing officer can give you more information about claiming.
Subletting is when you move out and charge someone else rent to live in your home. We do not allow you to sublet.
A lodger is someone who lives in your home as though they are part of your family and pays you rent. We may allow you to take in a lodger but you must get our written permission first. Please see Taking in a lodger for more information.
As our tenant, you are responsible for the behaviour of anyone you invite into your home. Your tenancy may be at risk if they cause a nuisance.
The right to repair scheme gives you the right to have certain repairs completed within set timescales. This scheme is set by law, not by us.
We will tell you whether your repair qualifies under this scheme and, if so, how long we have to get the repair done. If we do not carry out the repair within these time limits, you can ask us to get another contractor to do it instead.
Before we make changes to how we manage or maintain our housing, we will consult you on any decisions that have a major effect on your home or tenancy. We will give you a minimum of four weeks notice of any changes so you have a chance to tell us your views.
You have the right to swap your home with another of our tenants, a council tenant or a tenant of another housing association. This is known as mutual exchange.
It is easier and quicker for you to find someone to swap with yourself, but you must get our written permission first. We will not refuse permission unreasonably. If we do refuse permission, we will explain why.
Permission is not required to keep:
Please check with us if you want to keep any other pets.
If you live in a house or bungalow with a private garden, we will usually give you permission to keep cats and dogs. We do not allow cats or dogs in flats, independent living schemes or properties without a private garden. If you have a particular need to keep an animal, such as a guide dog or hearing dog, please discuss this with us.
We expect you to look after your pet responsibly, so it does not cause a nuisance to your neighbours, and to clear any fouling. Dogs must wear an identity collar and be kept on a lead in any communal areas.
We reserve the right to withdraw our consent for you to keep any pet considered unsuitable and may ask you to remove the animal from the property.
You must get written permission from us before you start running a business from your home.
We will usually allow you to run a business providing that:
We may withdraw our permission if you do not follow these rules.
If you're looking for Waterloo, you've come to the right place – don't worry, nothing has changed.
This is the new brand, you will have received a letter in the post, otherwise just go about your business as usual.
If you need help, contact us.