New contact centre number and operating hours

10 July 2018

As it is now quick and easy to report non-emergency repairs through Your Waterloo, Waterloo have reviewed the business hours within which non-emergency repairs can be reported by telephone and made several key changes which will come into effect from 1st August 2018:

  1. You will now only be able to report non-emergency repairs to our contact centre between 10:30 and 15:30, Monday to Friday.
  2. We have a new 03 telephone number for our Contact Centre: 0345 600 6055*.

Both these changes are due to come into effect from 1st August 2018.

This will allow us to spend more time dealing with emergency repairs and other calls made to ensure we provide you with the best quality customer service possible.

Remember that emergency repairs can be reported 24 hours a day, 7 days a week. After 1st August 2018 you will need to call us on the new 0345 600 6055 number to report these.

You can find out what is classed as an emergency repair and more information about our repairs timescales on this website.

* For more information on 03 numbers, you can visit the Ofcom website