21 September 2018
We have recently made some very important updates to our online self-service portal, Your Waterloo. The latest update sees the introduction of a new Web Chat feature, designed to aid and assist customers with getting the most from Your Waterloo.
Web Chat, which is accessed via the icon in the bottom right Your Waterloo is available on both the web version of Your Waterloo and the iOS & Android mobile apps. Web Chat can be found on the registration page, for those who need assistance with registering for the service and throughout the app once you have logged in.
Web Chat is a support tool that puts you in direct contact with a Customer Services Representative who will be on-hand to guide you through the self-service tools within Your Waterloo. If you are struggling to locate the correct tenancy information or are unsure on how to raise a repair using the app, a member of staff will be available, 24 hours a day to assist you.
Web Chat is another step towards empowering tenants to get the most from Your Waterloo and to have all the tools that they need for managing their property, at their fingertips. Customers can still contact us via email and telephone. However, for the fastest response and to avoid incurring call charges, Your Waterloo makes an ideal choice for tenants and with the additional Web Chat support, it is now easier than ever to use.
For more information and to register, please visit: https://www.waterloo.org.uk/i-am-a-resident/your-waterloo/
During the Coronavirus pandemic, we will be issuing regular updates via the News sections of our corporate website:
These will outline the steps we are taking to try and ensure essential services are still provided while also ensuring the health and safety of all our customers, colleagues, contractors and wider communities.