06 November 2019
If you have sent us an email recently and haven't received a response, please accept our apologies.
The delivery of a number of emails to Waterloo has been delayed by a technical fault.
This fault has now been resolved: we are working through all outstanding messages and will be in touch as soon as we can.
We'd like to apologise again to anyone affected, and thank you for your patience.
If you're looking for Waterloo, you've come to the right place – don't worry, nothing has changed.
This is the new brand, you will have received a letter in the post, otherwise just go about your business as usual.
If you need help, contact us.