14 June 2019
If you are a Waterloo Housing customer and have been affected by the flooding, please contact us as soon as it is safe to do so on 0345 600 6055
With the flooding currently occurring around Wainfleet and Lincolnshire, Waterloo Housing would like to assure all our customers in the area that we are working with the local authority to make preparations in the event that any of your homes are affected.
If you are a Waterloo customer and have been affected by the flooding, please call us as soon as it is safe to do so on 0345 600 6055 - members of our contact centre are standing by to assist.
Due to this incident, we foresee the possibility for high call volumes today. If you are planning to call today with a non-emergency repair or enquiry, please consider reporting this via our customer portal Your Waterloo - this will avoid you waiting on hold and also allow us to deal with emergency calls as quickly as possible
If you're looking for Waterloo, you've come to the right place – don't worry, nothing has changed.
This is the new brand, you will have received a letter in the post, otherwise just go about your business as usual.
If you need help, contact us.