24 February 2020
This week, social and affordable rent customers will start to receive letters outlining the new rent and service charge changes from April 2020.
The requirements for setting social rents are provided by The Regulator for Social Housing and the Homes & Communities Agency Rent Standard Guidance. For the first time in 4 years, customers will be receiving a rent increase, if you are currently experiencing financial difficulties, get in touch with us so we can offer the right advice and support.
The formula for setting social rent enables Platform Housing to set rents at a level that allows us to meet our obligations to customers, maintain our stock and continue to function as a financially viable organisation which includes meeting our commitments to lenders as well as building more homes.
If you pay a service charge as part of your rent, costs are determined by local contract arrangements for services provided or costs incurred for the services delivered by Platform Property Care -within some regions of the Group.
The Group is always keen to receive feedback -both compliments and complaints to ensure the services provided are of the best standard. We plan to undertake more periodic surveys around specific schemes to ensure the quality of services are maintained and are improved where needed.
Platform Housing also provides a comprehensive support service which includes helping to support those who are struggling to pay rent which can include:-
Why not get in touch with the team today?
Email us at: email@example.com
If you are currently in receipt of Universal Credit you will need to update the new rent charges within your online journal after the effective date outlined in your rent increase letter. Failure to notify the DWP of these changes may result in an underpayment in your housing costs and/or rent arrears owing.
During the Coronavirus pandemic, we will be issuing regular updates via the News sections of our corporate website:
These will outline the steps we are taking to try and ensure essential services are still provided while also ensuring the health and safety of all our customers, colleagues, contractors and wider communities.