Knowing You; Delivering for You

31 January 2020

One of the aims of Platform Housing Group is to provide great customer service to all our customers. In order to make more informed decisions about the services we provide, and how we provide them, we need to have up to date information about our customers.   

Survey assessment analysis stock image - shutterstock

Unfortunately, we are aware that we are missing some of this vital information.  In order to address this, we have started to contact those customers that we do not hold complete information on e.g. contact details.  If this applies to you then you will receive an email from Surveys@platformhg.com, with the subject “Platform Housing Group: Please complete our survey by 14th February 2020”. In it will be a link to an electronic form.  If you received more than one email titled this way, we apologise. Please complete and return just one.

We will be sending out a paper version of the form to those customers we do not hold an email for.   If there is more than one person named on a tenancy agreement then they will each receive a separate copy of the form. 

We are aware that the questionnaire asks for some sensitive data and we would like to assure you that this will be treated sensitively and held securely in our Customer Relationship Management system and in line with our Privacy Policy which can be viewed on our website. If there are questions you would prefer not to answer, then please tick the relevant box on the form.    

As a way of thanking you for taking the time to complete and return the questionnaire, all questionnaires returned by 14 February 2020 will be entered into a prize draw to win one of five £50 Love to Shop vouchers. (Ts&Cs apply, click here to read them)