Our lockdown services: latest update 1/06/2020

18 May 2020

Mutual Exchanges 

Due to Covid-19, and following Government advice, Mutual exchanges have been paused since March 2020.  Following further guidance from the Government on 13th May, viewings of potential new homes and subsequent moves could recommence, providing that social distancing and safe working practices were followed.  From the 1st June we will recommence Mutual Exchanges.

The health and safety of our customers and our employees remains the utmost priority so the process going forward will feel a little different.

You may apply for a mutual exchange using our online form and arrange for payment of Gas and Electric checks as previously.  However, each applicant will now need to photograph each room of their current home from at least two angles, also including any outdoor areas if you do not live in a flat with communal areas.  This is to record the condition of the property and any items not supplied or maintained by Platform Housing Group. These photographs will be shared, with your permission, to all parties involved in the mutual exchange by your Communities and Neighbourhoods team. All parties will be required to confirm via email that they accept the condition of the property that they wish to move to as detailed in the photographs supplied.

If you wish to view the home you are moving to or allow the other party to view your home – you must follow the Government guidance for viewing and moving.

You must be willing to have an electric check by one of our contractors and your home must pass the check before approval to move will be given.  All our contractors will have appropriate personal protective equipment and will follow the Government Safe Working practices

Once all relevant checks have been completed and you have been given approval to exchange, you will receive all documentation via email to sign and return to us electronically. An appointment will be made for Platform Property Care to complete a Gas ‘turn on and test’.

The Communities and Neighbourhoods team will contact each party to confirm individual tenancy particulars and answer any other questions that you may have.

We have 42 days from receiving an application for a mutual exchange to make a decision and advise you.  You should not make any arrangements to move until approval to mutual exchange has been given.

Lettings and Non-emergency Repairs

We are now resuming non-urgent lettings with appropriate social distancing measures in place. To find out more about this and our other services, please see section 1 of our news article "The latest Information about Coronavirus and our Services" here: https://www.platformhg.com/news/the-latest-information-about-coronavirus-and-our-services-2002

You can also now report any non-emergency repairs via the Platform Housing Group website using the following link: https://www.platformhg.com/post-lockdown-repairs. Please note, these repairs will not be carried out straight away, but they will be recorded and scheduled to help Platform Housing Group plan for the future when circumstances change and we are able to complete non-emergency repairs again. If you have an emergency repair, please call us on 0333 200 7304 - click here to download a list of the repairs we are carrying out during lockdown [pdf 175KB]

We will shortly be making announcements regarding more of our suspended services and how we are hoping to start rolling these out again in a way that ensures that safety of our customers and colleagues.

We will update our website and social media as soon as we have any new information relating to services, and/or timelines for a return to normal service