18 February 2020
Further to our last update, our contact centre are once again taking all calls - both emergency and non-emergency.
However, due to high call volumes, long hold times are expected so we would suggest that if you can report your issue online, you continue to do so.
We apologise for any inconvenience caused
To report a non-emergency repair or issue, please use Your Platform or - if you aren't an existing customer or cannot access Your Platform for any other reason - you can email us at Customer.Services@PlatformHG.com
In addition, due to flooding in the Worcester area making it unsafe for staff and customers to get to our offices, we have unfortunately had to close the reception of our Progress House offices.
This is temporary, but will continue until further notice. We will announce as soon as we re-open, so please ensure you check this website or our social media for an update before travelling to us. The reception will not be staffed or open to the public until we have announced the re-opening.
Thank you for your patience and understanding
If you're looking for Waterloo, you've come to the right place – don't worry, nothing has changed.
This is the new brand, you will have received a letter in the post, otherwise just go about your business as usual.
If you need help, contact us.